Agencies have a growing need to manage and operate the transportation network as effectively as possible to meet customers’ demands for safety, mobility, and reliability. The use of performance measures, systems, and services to manage and operate the transportation system can improve safety, increase efficiency, and reduce the cost of congestion. This growing discipline, called transportation systems management and operations (TSMO), is particularly important in addressing congestion related to unpredictable or non-recurring events. For example, crashes account for more than half of all congestion, increase safety risks, and create costly disruptions to travelers' plans.
Organizing for Reliability is a set of processes and tools that helps agencies assess their TSMO programs and implement changes to technical and business processes that will enhance their ability to manage unexpected congestion.
Tools and Guides
Workshops and Presentations
Business Process Mapping
Business Process Mapping is a visual representation of the steps, connections, information flows, and responsibilities involved in a business process from start to finish. Business process mapping provides a concise picture of the sequences of tasks needed to bring a service from genesis to completion, including decision points in the process (with yes or no leading the process in either one of two directions), when the process takes place, why it takes place, and who is involved in the process and responsible for decisions. A good business process map can be validated (that is, represents reality) and can help stakeholders identify where delays exist, where smooth handoffs are not taking place, and what steps may be eliminated so as to improve processes.